Return & Exchange Policy – Banu Covering

BanuCovering – Return & Exchange Policy

At BanuCovering, every order is carefully checked and packed before dispatch. Please read our return and exchange policy carefully before placing your order.

1. Returns – Damaged Products Only

  • Returns are accepted ONLY for products received in a damaged condition.
  • We do not accept returns for change of mind, colour preferences, design preferences, or other personal reasons.
  • Products that are used, worn, altered, or damaged after delivery are not eligible for a return.

2. Mandatory Unboxing Video

A COMPLETE, UNINTERRUPTED UNBOXING VIDEO IS MANDATORY TO CLAIM A RETURN FOR DAMAGE.

  • Start recording before opening the courier package.
  • Clearly show the unopened package, shipping label, opening of the parcel, and the product received.
  • The video must be continuous, without cuts, pauses, edits, or interruptions.
  • Claims submitted without a valid unboxing video will not be eligible under our damage-claim process.
  • Please contact our customer support team promptly after delivery if you receive a damaged product.

3. Exchange Policy

  • Exchanges are available ONLY for eligible size-related issues, subject to product availability and approval.
  • Exchanges are not provided for personal preferences or incorrect size selection by the customer, unless otherwise agreed by BanuCovering.
  • The original product tag and packaging must be retained, and the product must be unused and in its original condition.
  • Damaged-product claims will be reviewed separately under our damage policy.

4. Non-Returnable Products

Returns and exchanges are not accepted for:

  • Products without a valid unboxing video for a damage claim.
  • Used or worn jewellery.
  • Products damaged due to mishandling after delivery.
  • Products with removed or tampered tags.
  • Change of mind, colour variation due to screen settings, or personal design preferences.

5. Claim Review and Resolution

  • All damage claims are subject to verification by our team.
  • Please provide your order number, clear photographs of the damage, and the complete unboxing video.
  • Once the claim is reviewed and approved, BanuCovering will communicate the available resolution, such as a replacement, exchange, or refund where applicable.
  • Do not return any product without prior approval and instructions from our team.

6. Important Notice

By placing an order with BanuCovering, customers acknowledge that they have read and understood this policy.

For damage claims and support, please contact BanuCovering through our official customer support channels.

Thank you for shopping with BanuCovering. We appreciate your understanding and cooperation.

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