Shipping & Delivery Policy

Thank you for shopping with Banu Covering. Every order is checked and packed carefully so your jewellery reaches you safely and on time. This page explains how we process, ship and deliver orders.

1. Order Processing & Dispatch

  • Orders are dispatched within 1–2 working days of confirmation.
  • Working days are Monday to Saturday. Sundays and public holidays are not counted.
  • Orders placed on a Sunday or public holiday are processed from the next working day.
  • Every item is quality-checked and packed securely before dispatch.
  • During festivals, sales or peak seasons, dispatch may take an extra 1–2 working days.

2. Delivery Timelines

Estimated delivery time after dispatch:

  • Prepaid – Within Tamil Nadu: 1–3 working days
  • Prepaid – Other states in India: 2–4 working days
  • Cash on Delivery (COD) – All serviceable locations: 5–7 working days

Prepaid orders ship through our priority courier partners, so they arrive faster. COD orders need extra verification and are handled through COD-enabled courier networks, so they take longer.

All timelines are estimates. Remote areas, bad weather, strikes, courier delays or other events beyond our control may cause delays.

3. Shipping Charges

  • Any shipping charges are shown at checkout before you pay.
  • No extra charge for COD. COD orders only need a ₹99 advance payment, which is adjusted against your order total.

4. Cash on Delivery (COD)

  • COD is available on eligible orders and pin codes only.
  • To confirm a COD order, a ₹99 advance amount must be paid online at checkout. This is not an extra charge. It is deducted from your order total, and you pay only the balance on delivery.
  • Example: for a ₹1,000 order, you pay ₹99 online now and ₹901 in cash when the parcel arrives.
  • If a COD order is refused at delivery, the ₹99 advance is non-refundable, as it covers the courier charges.
  • We may call or WhatsApp you to confirm a COD order before dispatch. If we cannot confirm it, the order may be cancelled.
  • Please keep the exact balance amount ready when the parcel arrives.
  • If COD orders are refused repeatedly, we may restrict COD for that account or phone number in future.

5. Order Tracking

  • Once your order ships, you will get the courier name and tracking number by SMS, WhatsApp or email.
  • You can also track your order under My Orders on our website.
  • Tracking updates can take up to 24 hours to appear after dispatch.

6. Delivery Attempts & Address Details

  • Please give a complete address, the correct pin code, a landmark and an active mobile number.
  • The courier will usually try to deliver 2–3 times. If every attempt fails, the parcel goes back to us.
  • If a parcel comes back because of a wrong address, the customer being unavailable or a refused delivery, re-shipping charges apply.
  • After dispatch, the delivery address cannot be changed.

7. Receiving Your Parcel

  • Please check that the package is sealed and undamaged before you accept it.
  • If the package looks tampered with or damaged, please refuse delivery, or record an unboxing video and contact us within 24 hours of delivery.
  • We cannot accept damage or missing-item claims without an unboxing video.

8. Serviceable Areas

  • We currently deliver across India to all pin codes our courier partners cover.
  • If your pin code is not serviceable, we will contact you to arrange an alternative or issue a full refund.
  • We do not offer international shipping at the moment.

9. Delays & Lost Shipments

  • If your order has not arrived within the estimated time, please contact us. We will follow up with the courier.
  • If the courier confirms the shipment is lost, we will send a replacement or a full refund.

10. Contact Us

For any shipping or delivery questions:

Banu Covering may update this policy from time to time. The latest version will always be on this page.

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